1. Scope of Work

The Company agrees to provide the following services for the Client:

• Design Services: Consultation and creation of a custom bathroom design, including layout, materials, fixtures, and finishes. Designs are intended to provide a visualisation of the bathroom, all dimentions are approximate and there may be differences in the products on the design to the products detailed on the quote.
• Installation Services: Demolition, preparation, and installation of agreed-upon materials and fixtures as outlined in the project documents.

Exclusions:

• Any services not explicitly mentioned in this Terms & Conditions, including but not limited to additional structural changes, unforeseen electrical or plumbing work, or cosmetic work outside the bathroom.

2. Project Timeline

• Start Date: All start dates are estimated and are based on other commitments. While the start date may adjust due to scheduling or unforeseen circumstances, the Company will provide as much notice as possible.
• Estimated Completion Time: Every project will have an expected completion time.
• The Company will make reasonable efforts to adhere to this timeline but will not be held liable for delays caused by unforeseen circumstances, including but not limited to material shortages or inclement weather.

3. Price and Payment Terms

Total Project Cost:

The total cost of the project will be on every quote, which includes design fees, labour, and materials.

Payment Schedule:

1. Deposit: A non-refundable deposit is due upon booking in any project.

2. Materials Payment: The payment for materials is due no later than 10 days (15 days for card payments) before the scheduled project start date.

3. Interim Payment: Half of the remaining balance, Interim Amount is due on the day that is half of the estimated project timeline.

4. Final Payment: The remaining balance, Final Payment Amount is due upon completion of the project.

5. Outstanding Work Holdback: If any work remains incomplete at completion, the Client may withhold a portion of the final payment proportional to the value of the outstanding work until completion, as determined by the Company.

Payment Methods:

The Company accepts payment via bank transfer or credit/debit card. For efficiency and simplicity, the Company encourages payment by bank transfer. This method is quick, secure, and helps streamline the payment process. 

Late Payments:

Payments not received by the due dates will incur a late fee of 8% per day. The Company reserves the right to pause work until payment is received. Additionally, the Company reserves the right to pass any unpaid debts onto a debt collection company, which will incur additional charges as set out by our recovery company (typically 40% of the total amount owed).

4. Materials and Product Details

• A detailed list of materials, including brands, models, and colours, is included in of this Contract.
• Substitution Policy: The Company reserves the right to substitute materials of equivalent quality and price if the specified items are unavailable, with prior Client approval.

5. Compliance with UK Building Regulations

The Company will ensure that all work carried out adheres to UK building regulations and industry standards.

6. Change Orders

Any changes to the original scope of work must be agreed upon in writing by both parties. Change Orders may result in adjustments to the project timeline and/or cost, which will be reflected in the updated Contract.

7. Warranties and Guarantees

- Workmanship Warranty: The Company guarantees the quality of workmanship for a period of Warranty Period of 12 months from the date of substantial completion.

- Materials Warranty: The Company will honour manufacturer warranties for all materials and fixtures installed. If applicable, the Company may handle warranty claims directly or pass them onto the manufacturer for processing.

- Exclusions: Warranty does not cover damages caused by misuse, neglect, or external factors beyond the Company’s control.

8. Liability and Insurance

- The Company and its appointed subcontractors each carry their own liability insurance to cover any damages caused during the project.

- Employees insurance is provided for all company employees working on the project.

- The Client agrees to indemnify and hold the Company harmless for any delays or damages caused by Client actions or omissions.

9. Site Conditions and Access

- The Client agrees to provide the Company with access to the project site during normal working hours and, at the Client’s discretion, outside of normal working hours as needed.

- Utilities (e.g., water, electricity) must be available for use during the project.

- The Company will maintain a clean worksite and remove debris upon project completion.

10. Termination and Cancellation Rights

                  1.              Termination by the Client: The Client may terminate this Contract by providing written notice, subject to payment for completed work and forfeiture of the deposit.

                  2.              Termination by the Company: The Company may terminate the Contract for non-payment or failure to provide site access, with written notice.

                  3.              Cooling-Off Period (Right to Cancel):

• The Client has the right to cancel this Contract within 14 days from the date of the deposit being received, without providing any reason, if the agreement was made off-premises (i.e., at the Client’s home or any location other than the Company’s premises).
• Cancellation Procedure: To cancel, the Client must notify the Company in writing within the 14-day period (e.g., by email or post).

Refund and Non-refundable Deposit:

• If the Client cancels the Contract within the cooling-off period and no work has yet begun, the deposit will be refunded in full.
• If work has commenced with the Client’s consent during the cooling-off period, the deposit may become non-refundable, or the Client may be required to pay for the work completed up to the point of cancellation. The Client agrees that the Company can retain any payments made for work completed during the cooling-off period.
• Commencement of Work: The Client agrees that if they wish to begin work before the cooling-off period expires, they must provide written consent. If the Client cancels the contract during the cooling-off period, they will be required to pay for the work completed.

11. Dispute Resolution

Any disputes arising under this Agreement shall first be resolved through good-faith negotiations. If unresolved, disputes will be subject to mediation or arbitration in accordance with the laws of England

12. Force Majeure

The Company is not liable for delays or inability to perform due to causes beyond its reasonable control, including but not limited to natural disasters, labor strikes, or material shortages.

13. Entire Agreement

This Contract constitutes the entire agreement between the parties and supersedes any prior agreements or understandings. 

14. Acceptance of Terms

By paying the required deposit, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions. The deposit serves as a legally binding acceptance of this agreement in its entirety. If the Client does not accept these Terms and Conditions, they must refrain from making the deposit and contact the Company for clarification before proceeding.